Find a Wicked Good Job
Let us help you with your job search today!
Wicked Staffing Solutions
https://wickedstaffdev.wpengine.com/wp-content/uploads/2021/01/WSS-logo200x200.png
http://www.wickedstaffingsolutions.com
http://www.wickedstaffingsolutions.com
USD
20
22
HOUR
true
Leah Ortiz
Collections Customer Service Representative
Posted: 02/13/2024
2024-02-13
2024-04-10
Industry: Customer Service/Account Management/Call Center
Job Number: LO2697021220
Pay Rate: $20-22 / hour
Job Description
Title: Collections Customer Service Representative
Type of Placement: Temp to Perm
Shift: 1st Shift (On-Site)
Pay/Pay Range: $20-$22 per hr.
About Our Customer:
At the heart of our client's company lie the principles of honesty, integrity, and hard work, which have been steadfast since its inception. With over 30 years of hands-on experience, they confidently assert their commitment to delivering top-notch services. When you own a home, the inevitability of remodeling should not translate to a stressful or budget-breaking process. Our client's team understands this, and they pride themselves on ensuring a seamless and cost-effective experience.
Benefits upon Hired Perm:
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
Why Work Here:
This is an opportunity to join a highly successful and rapidly expanding home improvement company with an amazing team. Their vision is to deliver a caring and reliable experience to every single customer they serve. When you join this organization, you become part of a company that lives and breathes its mission to always do the right thing. Join this team and make a lasting impact on customers' lives, one interaction at a time.
Summary:
In this role, you will take charge of Managing all Collections, Customer Inquiries, Scheduling Appointments, and addressing any service issues or questions that may arise. To thrive in this position, a genuine passion for serving people, exceptional phone etiquette, and adept adherence to processes are crucial for achieving optimal outcomes for both the customer and the business.
ESSENTIAL FUNCTIONS:
- Manage collections process, including contacting customers for payment and resolving any outstanding issues
- The ability to de-escalate customer situations and proactively provide positive solutions
- Maintain accurate customer records and update information as necessary
- Collaborate with internal teams to resolve customer concerns and ensure customer satisfaction
- Assist with order processing and fulfillment as needed
EDUCATION and/or EXPERIENCE:
- High School Diploma or equivalent. Associate’s Degree Preferred
SKILLS AND ABILITIES:
- Prior experience in Customer Service and Collections Required
- Strong multi-tasking, organizational, negotiation and persuasion skills are necessary
- Excellent communication and interpersonal skills
- Strong attention to detail and follow-up
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Proficient in using customer service software and Microsoft Office Suite
- Ability to work independently and as part of a team
Environmental Conditions:
Busy Office Environment
Physical Capabilities:
Must be comfortable sitting at a computer for extended periods of time
About Wicked Staffing Solutions:
We have built long-standing relationships with some of the most reputable and well-known top companies that are hiring in manufacturing, distribution, customer service, engineering, electronics and many other industries. We offer temporary, temp-hire, and direct placement opportunities, in a variety of positions.
Equal Opportunity Employer
Meet Your Recruiter
Leah Ortiz
Vice President of Operations
Share This Job:
Related Jobs:
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Londonderry, NH
Ready to take the next step in your career? Explore exciting job opportunities in the vibrant area around Londonderry, New Hampshire! Nestled in the scenic Merrimack Valley, this picturesque location offers a perfect blend of New England charm and bustling activity. With easy access to Boston and Manchester, job seekers can enjoy a dynamic work-life balance while taking advantage of the region's rich history, stunning landscapes, and renowned dining scene. Embrace the arts at the Currier Museum of Art in nearby Manchester, catch a show at the historic Palace Theatre, or cheer for the New Hampshire Fisher Cats baseball team at Northeast Delta Dental Stadium. Take a break and unwind at Lake Massabesic or explore the endless hiking trails at Bear Brook State Park. Don't miss out on the endless opportunities for growth and fulfillment in this inviting and culturally rich corner of New England. Explore our job listings today and start your exciting career journey in Londonderry, New Hampshire!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.